Get help with payment questions, charges, checkout problems, and billing information related to an order.
Payment did not go through
Verify the billing information entered at checkout and check whether your payment provider declined or restricted the transaction.
Unexpected or duplicate charge
Compare the charge with your order confirmation and pending authorizations. If it still looks incorrect, contact support with the order number and transaction details, but never send a full card number or security code.
Billing details
If you need help identifying an order or correcting non-sensitive order information, submit a request and provide the email used for the purchase.
Protect your payment information
Do not send passwords, full payment-card numbers, CVV codes, or other sensitive credentials through support forms.